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EPN Leadership Symposium, St. Louis, MO - August 2023
Final Report for the Lead Tech Track: Customer Service Training


On this page you will find the following documents showing data and results associated with the two-day, four-hour training.

• Leadership pre-training survey feedback 
• Participant's response to a survey conducted during the session
• Post event survey results
• Data showing participation in the Training Follow-up program

The data below shows the results of the leadership survey that went out prior to the start of training in St. Louis.
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This slide presentation shows the results of an in-session survey that was completed by all participants.
The data below shows the results of the seven follow-up emails received by participants for the four weeks following the conclusion of the training in St. Louis.
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The slide presentation below captures the post-event survey that participants were asked to complete.
​Five of the ten participants returned a completed survey.
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